The go-live is the beginning, not the end.
Integrated systems degrade quietly — a camera drops, a certificate expires, a database fills. Our service contracts exist so you find out from us, not from your users.
AMC & managed support
Annual maintenance contracts with defined response times, named engineers and quarterly service reviews — covering systems we built and systems we inherited.
- Comprehensive and non-comprehensive AMC options
- Defined SLAs with response and resolution targets
- Remote-first support with on-site escalation
- Quarterly service reports and review meetings
Monitoring & health checks
Proactive monitoring of servers, devices, applications and links, so faults are raised as tickets before they become outages.
- 24/7 infrastructure and device monitoring
- Certificate, backup and licence expiry tracking
- Threshold alerting to email, SMS and messaging platforms
- Monthly health reports with trend analysis
Preventive maintenance
Scheduled site visits that keep hardware within specification and documentation current — firmware, cleaning, testing and record-keeping on a fixed calendar.
- Scheduled PM visits with signed checklists
- Firmware and patch management windows
- Battery, UPS and power system testing
- Updated as-built records after every change
Upgrades & migrations
Version upgrades, hardware refreshes and platform migrations executed with rollback plans — because production systems don’t get second chances.
- Version and end-of-life upgrade planning
- Server, storage and database migrations
- Cloud migration for on-premises workloads
- Tested rollback and cutover procedures
Already running systems without support?
We take over existing installations too — starting with a documented health audit so you know exactly what you have.